About the role
At Big Brothers Big Sisters of the Sun Coast, we believe every child has incredible potential — and we work every day to ignite it.
We are looking for a friendly, organized, and people-centered Intake Manager to be the welcoming first voice and face of our Fort Myers office. This role supports Lee, Hendry, and Collier Counties and other areas within our service footprint and plays a critical part in connecting volunteers and families to life-changing mentoring relationships.
If you love helping people, thrive in a fast-paced environment, and want your work to truly matter, we’d love to meet you.
What You’ll Do
You’ll be the first step in a journey that can change a child’s life.
Greet callers and visitors with warmth, professionalism, and enthusiasm
Guide volunteers and families through the intake and enrollment process
Schedule interviews, fingerprinting, and enrollment appointments
Manage calendars using Outlook and Acuity
Coordinate virtual meetings as needed
Enter and manage data in our web-based MatchForce system
Follow up with potential volunteers and families to keep the process moving
Complete reference checks and background screenings
Verify volunteer documentation and escalate any concerns appropriately
Serve as a helpful liaison between volunteers, families, and Mentor Managers
Respond promptly and compassionately to parent/guardian inquiries
Occasional evening or weekend support at agency events may be needed.
What We Offer
$17–$20 per hour plus Overtime eligible
Benefit Opportunities:
Major medical, Rx, dental, and vision insurance
Paid holidays
Paid Time Off (PTO)
Additional insurance options available
Life insurance
How to apply: https://bbbssun.org/careers/
Requirements
- A positive, welcoming communicator who enjoys working with people of all ages
- Comfortable speaking with both adults and children, in person and on the phone
- Organized and detail-oriented in a fast-paced setting
- Proficient in MS Word, Excel, Outlook, and data entry systems
- Fluent in English (additional languages are a plus)
- Dependable, with strong attendance and follow-through
- High School Diploma or GED required
- 2–3 years of administrative experience preferred
- Valid government issued ID required
- Able to pass a drug screening and comprehensive background check